Terms of use of JT-Line Oy’s ticket product in the Whim app

Terms of use of JT-Line Oy’s ticket product in the Whim app

During summer 2021, JT-Line’s ticket products will be sold in Maas Global’s Whim app. The terms of use of the tickets sold in the Whim app are described below.

JT-Line´s ticket products in the Whim app

Waterbus operator JT-Line’s one-day-ticket to Suomenlinna and Lonna will be sold in Maas Global’s Whim app from 1 August 2021 until 30 September 2021. JT-Line’s return-ticket from Merisatama ans Ruoholahti to Pihlajasaari will be sold in Maas Global’s Whim app from 1 August 2021 until 5 September 2021. The ticket can be used according to the valid timetables.

Customers are able to check ticket types and fares in the Whim app. Children under the age of 7 travel free of charge when accompanied by a guardian.

Customers can purchase more than one one-day or return-ticket through the app. Each ticket must be purchased separately, and they are displayed separately with their individual QR code in the Whim app under: Tickets.

The one-day-ticket purchased via the Whim app is valid as soon as it is purchased until 3 am on the day following the day of purchase. The return-ticket purchased via the Whim app will be activated when the customer arrives on board. Unused return-ticket is valid until 5 September 2021 according to the valid timetable.

During its validity, the one-day-ticket entitles its holder to unlimited travel between the Market Square, Suomenlinna and Lonna on JT-Line’s waterbuses. Customers can view the waterbus timetables via the Whim app or by visiting JT-Line’s website >>.

During its validity, the return-ticket entitles its holder to one travel one back and forth trip between Merisatama or Ruoholahti and Pihlajasaari on JT-Line’s waterbuses. Customers can view the waterbus timetables via the Whim app or by visiting JT-Line’s website >>.

The tickets purchased from the Whim app are non-transferable and non-refundable.
JT-Line Oy is not liable to compensate customers for any consequences caused by reasons of a force majeure nature. These include, but are not limited to, technical faults, weather conditions and obstructions to traffic.

Use of the ticket

The price of a ticket purchased from the Whim app is charged to the customer’s credit card linked to the Whim app.

The purchased ticket is displayed in the Whim app under: Tickets.
Each purchased ticket has its own unique QR code.

The purchased ticket must be displayed on the client’s mobile device to the ticket inspector on the JT-Line waterbus, who reads the ticket’s QR code. The inspector must be shown the actual ticket in the Whim app: a screenshot of the ticket will not be accepted.

The QR code provides the inspector with the ticket’s details, here: ticket type, price group and validity of ticket.

The customer must have a valid ticket when boarding the waterbus. The ticket must be shown to the ticket inspector each time when boarding a waterbus and upon request. Customers must ensure their mobile device has sufficient battery life to display the ticket throughout the journey.

If a ticket purchased through the app does not open, or if the customer is otherwise unable to display a valid ticket through the app, the customer must buy a ticket using other means before the start of the journey.

Problem situations

In situations requiring investigation into the payment or use of the ticket purchased through Maas Global’s Whim app, please contact the service provider >>

JT-Line’s customer service will assist in general enquiries concerning waterbus operations and questions related to JT-Line’s other ticket products:
JT-line’s office (open weekdays from 9 am to 4 pm)
Phone: +358 (0)10 205 1880
Email: info@jt-line.fi

The staff on board JT-Line’s waterbuses will also provide guidance on what the various tickets offer.

JT-line Oy’s data protection

JT-Line Oy does not collect the personal data of customers purchasing tickets via MaaS global Oy’s Whim app.

Information on the collection and processing of personal data in the Whim app is provided in the Privacy Policy of the MaaS Global Whim User Registry >>

Passenger obligations on board JT-line Oy’s vessels

During the journey, passengers are obliged to comply with the rules of safety and order on board the vessel. The ship’s master and the deckhand shall monitor compliance with these rules. JT-Line Oy reserves the right to refuse to transport a passenger who may cause costs to the carrier or who may endanger the health of other people or otherwise restrict the rights of other passengers. A representative of the vessel may refuse to transport or may remove from the vessel a passenger who is intoxicated or disruptive, at the passenger’s expense and with no liability.